Returns and exchanges

Send E.M.S Glamour the order reference, product details, and a clear explanation of the concern. Do not dispatch or leave an item at the shop until the team has reviewed the request and confirmed the next step.

A contact request does not automatically guarantee a return, exchange, or refund. E.M.S Glamour reviews each request using the order information, the reason for the request, the product condition, and any supporting information provided. The team confirms the available next step after that review.

Keep the order reference and any messages confirming the selected wig, length, colour, delivery, collection, and payment. This helps the team identify the order and review the enquiry.

Use the contact page to prepare a WhatsApp message. Final decisions are communicated directly after the request is reviewed.