Customer help
Frequently asked questions
Clear answers about shopping, ordering, delivery, collection, and the catalogue.
The website shows the current product information and stock. E.M.S Glamour reviews each pending order and confirms availability before payment or fulfilment.
Open a product page and select an available length and colour combination. Options that are unavailable cannot be added to the cart.
You can configure wigs, add them to your cart, and submit a pending checkout request. You can also send the complete cart through WhatsApp for personal assistance.
Choose EcoCash, InnBucks, cash on delivery, or cash on collection during checkout. An order remains pending until E.M.S Glamour confirms availability and, where applicable, verifies payment.
Delivery charges are calculated according to distance. Share the delivery address or area during checkout so E.M.S Glamour can confirm the fee and timing for that order.
Store collection can be requested from Room 104, 1st Floor, Hungwe House. Wait for confirmation that the order is ready before travelling to collect it.
E.M.S Glamour is open Monday to Friday from 8:00 AM to 6:00 PM. Saturday is closed. Sunday visits are by appointment only.
Contact E.M.S Glamour on WhatsApp before Sunday to request an appointment. The time is only set once the team confirms it.
Contact E.M.S Glamour before sending or bringing back any item. Each request is reviewed using the order information, reason, product condition, and supporting details. A request does not automatically guarantee a return, exchange, or refund.
Follow the care guidance shown on the selected product page. In general, detangle gently, use wig-appropriate products, store the wig carefully, and confirm safe heat limits for the final product.
Still need help?
Send the team a WhatsApp enquiry or visit the contact page.